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Privacy Policy

Privacy Policy for Swift Custom Boxes

This Privacy Policy explains how Swift Custom Boxes collects and processes your personal information when you use our website, online store, or any form (paper or digital) associated with our services. We are committed to protecting your privacy and handling your data responsibly.

Privacy Matters!

You acknowledge and accept our privacy policy by using our website. However, keep in mind that you provide different permissions if you opt-in to get optional stuff like newsletters. If you are not comfortable to receive our promotional emails, you can cancel those at any moment.

Who Controls Your Data

Swift Custom Boxes, with headquarters at [Your Company Address], is the “data controller.” This means we’re responsible for deciding how and where your personal information is used.

Who Views Your Data?

Our first concern is keeping you private! We simply provide the following with the very minimum of your data:

  • Our Employees: Your information can be used by Swift Custom Boxes staff to process orders, help you, and maintain the functionality of our services.
  • Accountants & Auditors: To make sure we’re abiding by all the regulations, we might exchange data.
  • Law enforcement: Only when it’s absolutely necessary to uphold the law or protect our business.
  • Important Partners: We depend on shipping firms and payment processors to deliver goods to you! They also have their own policies about privacy.

What Information We Collect

We collect personal information to provide you with our custom packaging services and continuously improve our offerings. Here’s what we may collect:

Information You Give Us: This includes anything you enter on our website in forms, or communications with us:

  • Name, Email, Address, Phone Number
  • Business details, if relevant
  • Payment information (processed securely by our payment provider)

Automatic Information: When you use our website, we automatically receive certain technical data. This helps us understand how our website is being used and that it isn’t designed to identify you personally. It may include:

  • IP address
  • Web browser type
  • Pages you visited on our site

Information from Other Sources: In rare situations, we may use publicly available sources to supplement your information (for example, to confirm a business address).

Why We Collect This Information

Providing Our Services: We need your information to:

  • Process and deliver your custom packaging orders
  • Answer your questions and provide customer support
  • Manage your account (if applicable)

Improving Our Website & Services: The automatic data we collect (which doesn’t identify individual users) helps us make our website better for everyone.

Communication (With Your Permission): If you’ve opted in, we may email you about:

  • Order updates
  • Special offers and new products.

Security & Legal Reasons: We may use your data to protect our website, our company and comply with legal obligations.

How We Share Your Information

We take your privacy seriously! Here’s who we may share limited information with and why:

  • Payment Processors: To securely handle your payments.
  • Shipping Companies: To get your boxes where they need to go.
  • Legal Compliance: In rare cases, if required by UK law.

Security & Your Rights

We implement various measures to keep your data secure, such as data encryption and secure servers.

You have the following rights regarding your data:

  • Access: Ask us what information we hold about you.
  • Correction: Ask us to update inaccurate information.
  • Deletion: Request that we erase your data in certain circumstances.
  • Restriction: Ask us to limit how we use your data in some cases.
  • Objection: You can object to certain uses of your data, like direct marketing.
  • Transfer: Request a copy of your data to take to another service.

Privacy for Minors

Our services are intended for businesses. We do not knowingly collect information from children under 16. If you believe a child has provided us with data, please contact us immediately.

Changes & Contact

We may update this policy periodically. The latest version will always be on our website with the date of the last revision.

Legal basis for processing your data

To be clear about how we use your personal information, here are the legal documents and the basis for why we process the data that you provide:

Your Approval: sometimes, we ask for your explicit approval for things like sending you promotional emails. You always have the right to decline or withdraw this consent later.

To Provide Our Services: we need certain information from you to actually deliver your custom boxes– that includes processing orders and payments.

Legal compliance: we may be required to retain some data to meet UK laws, such as tax regulations.

Legitimate interests: This covers things like website security, improving our services, and addressing any legal issues that might arise.

How Much Time We Save Your Information

We only retain your information for as long as necessary to fulfill our contractual obligations or as required by law.

Concerning Cookies

Cookies are little files that are used by our website to track user behavior. This information is anonymous and primarily helps in the improvement of our website. Cookies are manageable through your browser’s settings. You can manage them at any time. While landing on our website, some of your information is stored in our systems. We will responsibly use your data and if you do not agree, you can cancel them.

Have some questions?

Have a question or wish to use your data rights? Reach out:
Email: sales@swiftcustomboxes.com
SwiftCustomBoxes LTD. Office 4068, 182 High St N, London E6 2JA, UK

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